FAQs

Shopping at muteki.com.my is user-friendly & convenient! Follow these simple steps to start shopping with us.

Step 1: You can enter your car brand & model at the search bar. Then, click on the "Options" button to choose the color of your car lower arm. Next, click on the "Add to Cart " button underneath each item. The item will then be added to your shopping cart at the top right corner of the site. Please be aware that by clicking "Add to Cart" button, you are telling our system that you would like to purchase this item, in which it will be held for you for 30 minutes to complete your order.

Step 2: When you are done shopping, click on the “Shopping Cart” link at the top of the page. This action will lead you to your shopping cart summary, in which you can either review or amend your order details. You will be able to use the “Remove from Cart” button to remove an item from your shopping bag if you change your mind.

Step 3: If you are happy with your selections, click “ Place Order ” button to complete your order. You can choose to self-pickup at store or deliver by courier service.

Just follow the easy steps on screen and make sure you have enter the correct payment and address details – transaction complete!

All you have to do now is sit back and wait for your parcel to arrive.

If you need any help placing an order or have any other queries about your order, please email us at official.mutekiautoparts@gmail.com

• Clunking Noise

Specifically coming from the control arm and usually following a bump, braking, or a hard turn.

• Steering Wander

Pulling to the left or right without input from the steering wheel.

• Un-Even Tire Wear

Wear on the inside or outside edge of the tire or other unusual wear patterns.

• Vibration

Excessive vibration felt mostly in the steering wheel as the insecure wheels rapidly wobble.

* Other components that can fail and display these symptoms are the wheel bearing, tie rod ends, rack end, stabilizer link, stabilizer bar bush, absorber top mount, steering rack, drive shaft.

MUTEKI develops the control arm following the spec of Original Manufacturer Lower Arm. With the similar quality as Original Spec Control Arm, you can enjoy worry-free driving experience & pay less at least 70% of price.

We offer various ways for you to pay for your order, including major credit/debit cards, online banking, direct bank transfer and instalment (Buy Now, Pay Later) plan by Grab Pay, Atome, myIOU & etc.

All payments are securely processed through MOLpay, a reputable online merchant specializing in secure online payment gateways in South East Asia.

Please note we can only accept one method of payment per order. When you have submitted your details, tick that you have read, understood and accept our privacy policy and terms and conditions, and confirm your order.

We do not provide installation services at the moment but we are working hard in looking for our installation partners which nearby to you. For more information, please email us at official.mutekiautoparts@gmail.com

Once an order is placed, it cannot be cancelled or changed (this includes changing the color of an item, removing an item, changing the delivery address or any payment methods) but don’t worry you can return anything you buy easily.

Please email us at official.mutekiautoparts@gmail.com and follow the returns process given by them. Once we have received the return items, we will process a refund in the form of store credit to you.

Every MUTEKI Lower Arm is made to order. Hence, we will need 1-2 working days to prepare your Lower Arm. For items which have ready stock, we will ship out in 24 hours.

For peak season (e.g. Chinese New Year, Hari Raya Aidilfitri, December Month) expected there will be some delay for customers to receive the product. It will take around 2-3 working days to ship out the product from our production.

Local delivery usually will take 1-3 working days. For East Malaysia/countries outside Malaysia, it will take around 7-14 working days.

Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office to ascertain if any additional charges will be applied to your order, so you are not surprised by charges you were not expecting.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please email us at official.mutekiautoparts@gmail.com immediately. Please note we will inspect all returns for faults. If an item is found not to be faulty, delivery cost will not be refunded. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

We aim to get your order right every time but we do occasionally make mistakes. If you have received an incorrect item, let us know straight away by email us at official.mutekiautoparts@gmail.com . We will try and sort it out for you within the hour.

MUTEKI is confident to provide our customer with the best quality product. We promise our customers a 6 Months Warranty for Muteki Lower Arm. For the warranty, we cover manufacturing defects that are bushings, ball joint. The warranty for lower arm does not cover damages due to abuse, wear and tear, and misuse. Please register in our system once you receive the goods and proof of car mileage that marks the commencement of your warranty.

For product other than Lower Arm, the warranty is 3 months and if there is product defect, customer can get a new replacement item within the period. Not applied to product abuse and misuse.

For MUTEKI Lower Arm, go to www.muteki.com.my/warranty / , fill up the warranty form and click "Submit" button. Your 6 Months Warranty is activated. Kindly register the warranty within 7 days after the date of purchase (DOP), warranty will be void if registration is not completed.

Items should be returned within 7 days of receiving your product. Please note that Returns outside these time frames may be accepted at our discretion.

We are very sorry if we made a mistake when processing your request! Please email us at official.mutekiautoparts@gmail.com quoting your order number, we will sort it out for you as soon as possible.

Please note: Delivery charges are non-refundable (unless it is an incorrect or faulty item).

We want our customers to have a great shopping experience, we understand that shopping online can at times leave you with questions on how an item will fit you. . If they do, we have made sure you can find any information you need as quickly and easily as possible in our FAQs section which is specially designed to help you find answers to frequently asked questions.

In the event you do not find the answer you are looking for, simply email us at official.mutekiautoparts@gmail.com .