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Return Policy

Dear Customer,

We will only accept returns due to manufacturing defects or errors in filling an order

To make a return, you must notify us via e-mail or phone call within 5 Days of receipt of the product. You will receive instructions from Muteki Malaysia.

All returns must be received back within 7 days of purchase date.

  • There are quality problems after opening the Muteki product’s box due to manufacturing defect or damaged due to shipping.
  • Products are different than on the order cart .
  • Products cannot be used due to design problems.

Returned Purchases are invalid under the followings conditions :

  • Products can still functioning well even though there was some damage during transportation or obvious design flaws on the products.
  • NO Claim is made up to 7 Days after the customer has received the products.


  • Returned Products should be undamaged and in their original packaging.
  • Original receipt must be presented.
  • Customer may exchange your items at Muteki Physical Store or Outlet in Malaysia.
  • Warranty is only applicable on purchase of pair.
  • Single side purchase isn’t applicable for warranty.
  • Please buy pair.


Thank You. Kindly find our address in Contact Us .


Returning Procedure:

  • Please provide the following information when returning the products:
  • Your Receipt Number or Codes ,
  • The Problems encountered.
  • Goods return transportation fee will be borne by buyer.
  • Please make sure to properly insure your return in case the product is damaged in delivery.


Thank You and Have A Nice Day.