We will only accept returns due to manufacturing defects or errors in filling an order
To make a return, you must notify us via e-mail or phone call within 5 Days of receipt of the product. You will receive instructions from Muteki Malaysia.
All returns must be received back within 7 days of purchase date.
- There are quality problems after opening the Muteki product’s box due to manufacturing defect or damaged due to shipping.
- Products are different than on the order cart .
- Products cannot be used due to design problems.
Returned Purchases are invalid under the followings conditions :
- Products can still functioning well even though there was some damage during transportation or obvious design flaws on the products.
- NO Claim is made up to 7 Days after the customer has received the products.
- Returned Products should be undamaged and in their original packaging.
- Original receipt must be presented.
- Customer may exchange your items at Muteki Physical Store or Outlet in Malaysia.
- Warranty is only applicable on purchase of pair.
- Single side purchase isn’t applicable for warranty.
- Please buy pair.
Thank You. Kindly find our address in Contact Us .
- Please provide the following information when returning the products:
- Your Receipt Number or Codes ,
- The Problems encountered.
- Goods return transportation fee will be borne by buyer.
- Please make sure to properly insure your return in case the product is damaged in delivery.
Thank You and Have A Nice Day.